Privacy Policy

Last updated: 25 May 2026

KWC ("KWC", "we", "us", or "our") operates the website kwcwatches.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or place an order. By using the Site, you agree to the practices described here.

Information We Collect

When you place an order or contact us, we may collect:

Contact and delivery details — your name, phone number, email address, and shipping address.
Order information — the products you purchase and your order history.
Communications — messages you send us by WhatsApp, phone, or email.
Site usage data — basic technical information such as your device type, browser, and pages visited, collected automatically when you browse the Site.

We do not collect or store your bank card numbers. Since our orders are placed for Cash on Delivery, payment is made directly to the courier at the time of delivery.

How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Communicate with you about your order, including delivery updates.
Handle returns, exchanges, and warranty claims.
Respond to your questions and provide customer support.
Improve our Site, products, and services.
Send you offers or updates, where you have agreed to receive them.

Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our business:

Courier and delivery partners — we share your name, address, and phone number with TCS Express so your order can be delivered.
Service providers — parties that help us operate the Site or our business, who are only permitted to use your information for that purpose.
Legal requirements — where we are required to disclose information by law or to protect our rights.

Cookies and Tracking

Our Site may use cookies and similar technologies to keep the Site working properly, remember your cart, and understand how visitors use the Site. You can control or disable cookies through your browser settings, though some features of the Site may not work as well if you do.

[Confirm and customise this section. If your Site uses Google Analytics, Facebook Pixel, or similar tools, they should be named here, along with the third parties that receive that data.]

Data Retention

We keep your personal information for as long as needed to fulfil your orders, handle warranty and return requests, meet our record-keeping needs, and comply with legal obligations.

Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us to:

Request a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate.
Ask us to delete your information, where we are not required to keep it.
Opt out of marketing messages at any time.

To make any of these requests, contact us using the details below.

Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

KWC Phone & WhatsApp: 0309 4026016 Email: kwcwatches@gmail.com Instagram & Facebook: @kwcwatches