1-YEAR WARRANTY

One-Year Machine Warranty Policy

Effective Date: January 1, 2025

At KWC Watches, we take pride in the quality and craftsmanship of our products. This One-Year Machine Warranty Policy (“Warranty”) provides details about coverage, exclusions, and claims related to your watch purchase.

1. Warranty Coverage

This Warranty covers manufacturing defects in the watch’s movement (“machine”) for a period of one (1) year from the date of purchase. If a defect arises during the warranty period, we will:

  • Repair the watch movement free of charge, or
  • Replace the watch with the same model or an equivalent model if repair is not feasible.

2. Warranty Exclusions

This Warranty does not cover:

  • Damage caused by accidents, misuse, negligence, or unauthorized repairs.
  • Wear and tear, including but not limited to scratches, discoloration, or damage to the case, strap, crystal, or other non-movement parts.
  • Water damage due to improper use or exceeding the stated water resistance limit.
  • Battery replacement or damage caused by dead batteries.
  • Issues reported beyond the one-year warranty period.

3. Claim Process

To make a warranty claim, follow these steps:

Step 1: Contact Us
Notify our customer support team using the following contact information:

Provide the following details:

  • Proof of purchase (receipt or order confirmation).
  • A detailed description of the issue.
  • Photographs or videos showing the defect, if possible.

Step 2: Evaluation
Our team will assess your claim and provide instructions for sending the watch to our service center.

Step 3: Resolution
Once we inspect the watch and verify the defect, we will repair or replace the watch as per the terms of this Warranty.

4. Shipping Costs

  • Customers are responsible for the shipping cost to send the watch to our service center.
  • If the warranty claim is approved, KWC Watches will cover the cost of return shipping for the repaired or replaced product.

5. Non-Transferable Warranty

This Warranty applies only to the original purchaser and is not transferable. Proof of purchase is required to validate the Warranty.

6. Additional Notes

  • Repairs or replacements under this Warranty do not extend the original warranty period.
  • Any repairs or replacements carried out by unauthorized third parties will void this Warranty.

For any additional queries or support, feel free to reach out to us. Thank you for choosing KWC Watches!